I just finished coaching with TL Nat.
My metrics are good and he complimented me for that. **applause**
He also said he appreciated my proactiveness with regards to admin task for the team.
Anyways, he said that should there be an opening for a TOIC, he'd groom me along with Jodie for a support position.
I am glad that for the first time someone actually noticed my capabilities not just as an agent but as a person as well.
Happiness.
I hope that in a year's time, I'm already exactly where I want to be.
Still at eTelecare, but doing admin tasks.
There's hope. Much much hope. ♥
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